1 Data We Collect
We gather information that you provide directly—such as account registration, purchases, or inquiries to support.
🎮 Account Details
Username, email address, password, and gaming preferences to customise your experience on our platform.
💳 Billing Information
Payment method details and billing address (handled securely by our payment partners).
📱 Device Data
Information about your device type, operating system, browser version, and IP address for security and performance tuning.
📊 Usage Metrics
Records of games viewed, purchases completed, and interactions with our site to refine recommendations and services.
2 How We Use Your Data
We utilise your information to operate, maintain, and enhance our gaming platform:
• Process and deliver your game purchases and downloads
• Provide customer service and technical support
• Send updates about your orders, promotions, and platform changes
• Suggest games and offers tailored to your interests
• Detect and prevent fraud and unauthorised access
• Fulfil legal and regulatory requirements and enforce our Terms of Service
3 Sharing of Information
We do not sell or trade your personal data. We may disclose it only under these circumstances:
• Service Partners: Trusted third parties who help us run our platform (payment processors, email services, analytics providers)
• Legal Compliance: When required by law, court order, or to defend our rights and safety
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets
• Your Consent: When you explicitly agree to share specific information
4 Data Security
We employ robust safeguards to protect your personal data:
• SSL/TLS encryption for all data transmissions
• Secure servers with frequent security reviews and audits
• Strict access controls and authentication procedures
• Regular software updates and security patches
• Staff training on best practices for data protection
5 Your Rights Under GDPR
If you reside in the UK or EU, you have the following rights regarding your personal data:
📋 Access
You can request a copy of all personal data we hold about you.
✏️ Rectification
You may ask us to correct any inaccurate or incomplete personal information.
🗑️ Deletion
You can request erasure of your data, subject to legal exceptions.
⏸️ Restriction
You may ask to limit how we process your personal data.
📤 Portability
You can request transfer of your data to another service provider.
🚫 Objection
You have the right to object to processing of your data for marketing purposes.
6 Data Retention
We keep your personal data only as long as necessary to meet the purposes outlined here:
• Account details: For the duration your account is active and up to 3 years after closure
• Transaction history: Up to 7 years, for tax and regulatory compliance
• Support correspondence: Stored for 2 years after a case is resolved
• Marketing preferences: Retained until you withdraw consent or request deletion
7 Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from minors under 16. If we discover we have inadvertently collected data from a child under 16, we will promptly erase it.
8 International Transfers
Your data may be transferred and processed in countries outside the UK/EEA. We ensure that such transfers are protected by appropriate safeguards, such as standard contractual clauses or adequacy decisions, to secure your information.
9 Policy Changes
We may update this Privacy Policy occasionally to reflect changes in our practices or applicable laws. We will post any significant revisions here and update the “Last Updated” date. Continued use of our services after changes signifies your acceptance of the updated policy.
10 Contact Information
For questions about this Privacy Policy or to exercise your data rights, please get in touch:
Email:[email protected]Address: 58 Laurel Street, Plymouth PL1 2AN
Phone:+44 1752 668434Data Protection Officer:[email protected]